Call Center agents Playing the fool and are *********** - 11 calls later and my account status cant be changed

No access to management or supervisor. Totally *********** call center staff that transfer me from pillar to post... 12 calls later no one knows what is going on. can you actually retrieve call recordings and flag them for management to listen to how these clown treat their customers. There are so many people out there looking for work, these agents dont care to do their job properly, playing the fool putting me on hold for long periods without saying why, don't have the complaints department contact details and do not know the complaints process. Supervisor's do not call back, unsure if they are getting messages. How do they manage these agents??? there is no control and results in poor representation of the Company.