************ business practice

LISTEN TO THE CALL BEFORE CALLING SO YOU CAN UNDERSTAND THE DEPTH OF DIRECT INSULT

I had problems and could not pay my account and made an arrangement, when the collection agent called me they insulted me, they rude and even when highlighting their rudeness they were not apologetic. I then asked to speak to a manger. The manager called and told me she would not listen to any call because I am owing. She further insulted me and even when I hung up the phone she kept on calling to continue to harass and insult me. I hung up the line more than 4 times because I could see that she wanted a reaction. She kept on calling to haras me and and tell me that they are fetching the vehicle. They harrased and degraded me for a vehicle that I have been paying for 5 years not holding any insult back.