Hellopeter
Share Your Experience
LS
Londiwe S

1 reviews | Active since Jan 2021

05 Jan 2021, 00:47

Bullying into voluntarily handing in

So this happened to me as exactly like am seeing on the news that wesbank bully and lie via their agent that I must voluntarily hand in the car for safe keeping. I was waiting for someone at the bus stop then was approached by 2 guys that they were sent by wesbank to pick up the car for safe keeping. No notice or what so ever. That is after I have email wesbank to enquiry about steps to follow to make payment arrangements still no advise was provided since I realise that am struggling with payment. They don't even give you any proof or copy of this safe keeping arrangement or decision the next thing I was dropped off one guy took the car. And am in the process of getting under debt review. What is this ***** behavior. This is just barbaric of the highest order. There no notice from any one to surrender the car. We leaving in the country full of *********. How does one even know its legit?

0
Replies (3)
LS
Londiwe S's update05 Jan 2021, 01:10
Reviewer Update
I want to what's the best way to get out of this because it's no allowed. I still have rights as a consumer. No notice was issued to me. This is proof that this is a ****. The sorry doesn't help me at all. I need a solution. This is just pure bullying and not working with the customer
WesBank
WesBank's reply05 Jan 2021, 09:45
Official
Dear Londiwe

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,WesBank Service Resolution
LS
Londiwe S's update05 Jan 2021, 11:59
Reviewer Update
But this response is an insult seriously, how many times must I sent email without getting help? This morning only I spoke to 8 people who just transferred me to this person to that. And still am back to no help yet again. This " voluntary hand in" has TAT of 10 days isn't it.?? And still that will be over without being able to make no arrangements still. Even the person that promises to call back they don't. All am trying to do is to get the matter sorted. But it seems it's not going to happen yet again. Is the company not wanting me to do right by them? How is it that not even a letter was posted to me so we can come to agreement? I still stay at the same address you have. The bully that you send to flex their muscle can confirm that. Even if you have no other means of getting hold of me. Why? Then I get just two lines responses that you escalating the matter. Not good enough.