AS
Alistair S
1 reviews | Active since May 2016
06 Dec 2023, 16:05
BULLY TACTICS - 10 CARS PURCHASED IN 5 YEARS - DONE WITH WESBANK
30 minute holding time only to have the call answered and dropped. Again another 15 minutes holding time before the call was eventually answered. Wesbank has sent debit order letters for debits to go off on the 5th Dec , yet the letter was sent the 6th Dec, with pre authorized payments. Firstly, my agreement has a debit order date and you cannot force a variation of this agreement which your letter clearly states you are able to do. With the impending purchase of another two vehicles , WESBANK will no longer be an option for me.
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Replies (1)WesBank's replyOfficial
06 Dec 2023, 16:22Dear Alistair Stevens
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Dec 2023, 16:22
Official
Dear Alistair Stevens
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
