WJ
Willem J

1 reviews | Active since Mar 2009

14 Nov 2016, 12:52

Broken website - bad response

<p>I app**** for car finance online on saterday 12-11-1016.</p> <p>I got the following issues:</p> <p>The website kept on telling me that I have entered an inccorect cellphone and work number.</p> <p>It was entered correctlly, I reported this to the 'contact us if you are having difficulties' e-mail adress,</p> <p>I got a responce that the email address does not exist, I then reported the issue to vehicle financing, just to get an e-mail responce that FNB DOES NOT DO pre-applications. No phone call just send thes documents, this is unprofessional and I must assume that I will not get a response again.</p> <p>This is not a PRE-APPLICATION, I entered thedetails with the contact details of the dealer.</p> <p> </p> <p>I finally got through to complete the application and got an email that the application was accepted, not the same message as the e-mail responce.</p> <p> </p> <p> </p> <p>If FNB does not want to do financing anymore just remove the application from your website and stop wasting my time.</p>

0
Replies (1)
WesBank
WesBank's reply14 Nov 2016, 14:46
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)