1 reviews | Active since Feb 2010
Broken promise - No response within 36hours
We contacted call centre number and spoke to two different agents, each giving us a different story of what to do to retrieve registration papers for a vehicle we settled years ago. Last agent advised that we must pay R415.62 to retrieve papers and e-mail proof. We paid on Friday 30 Jan and e-mailed proof to service address. Received an e-mail response that agent would call me within 36 hours. Still no call a WEEK LATER. Called this morning and they couldn't detect communication on system. Now they want request in writing. A week has passed and now we receive a different version of the process. Do your staff get training? Not sure you know what your own processes are and you clearly don't know what excellent customer service is. Just was registration papers of my car. Your flawed communication is causing serious frustration.
Thank you for raising your concerns and affording us the opportunity to investigate the matter.
We have tried calling you but the cellphone number provided has not been available and the account number you provided is unfortunately invalid. We will require this in order to look into your complaint and request that you kindly forward the correct WesBank account number, alternatively your South African ID Number as soon as possible. An e-mail has been sent to you, to which we request that you respond with the required details.
Yours Sincerely,
WesBank
Thank you for raising your concerns and affording us the opportunity to investigate the matter.
We have tried calling you but the cellphone number provided has not been available and the account number you provided is unfortunately invalid. We will require this in order to look into your complaint and request that you kindly forward the correct WesBank account number, alternatively your South African ID Number as soon as possible. An e-mail has been sent to you, to which we request that you respond with the required details.
Yours Sincerely,
WesBank