Breach of Personal Information and Poor Service

I am writing to lodge a formal complaint regarding a highly concerning incident that occurred during my recent Vehicle Finance application.

As part of the application process, I was requested to submit my supporting documents via email, which I did. To my absolute shock, I was later contacted by a stranger who informed me that WesBank had erroneously emailed my personal documents including payslips, bank statements, and proof of address) to him. This individual subsequently forwarded the documents to me as evidence.

This constitutes a serious breach of my personal and confidential information. Despite the gravity of this incident, WesBank has not communicated with me directly to acknowledge the breach, nor has any explanation or remedial action been provided. To date, the only correspondence I have received regarding my application was a vague email, and every attempt to obtain clarity from your call centre has been unsuccessful, as no one appears to have any information.

This experience has left me deeply concerned about the safeguarding of customer data and the overall handling of my application. I have been a loyal FNB customer for over 15 years, and this is the first time I feel compelled to reconsider my relationship with the bank due to a lack of accountability, transparency, and professionalism.

I request the following:

A formal acknowledgment of this complaint and confirmation that the breach is being investigated.

A detailed explanation of how this breach occurred and what corrective measures are being taken to prevent a recurrence. A proper update regarding the status of my Vehicle Finance application. Please treat this matter with the urgency and seriousness it deserves.