zS
zandiles S
1 reviews | Active since Mar 2013
23 Sept 2015, 14:59
Breach of Contract
im sending this complaint on behalf of my husband. he took out a opd policy last month 16th of Agust 2015. today we went to check if it went off and there was no deductions wereas the consultant who signed us out advised that the policy will be acitve this month.<br> <br> i must say you have the most *********** consultants ever, a huge company such as wesbank advertise such products oon air(metro fm) and your call centre consultants no nothing about it<br> <br> can someone superior and who knows their products call me and explain to me why was this policy not activated as advised by the agent. if i dont get feedback by today i will refer the matter to the news paper
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
30 Sept 2015, 14:50Hello zandile sigege,
Thank you for bringing this matter to our attention.
This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce our shared risk, with Hollard acting as our agent in order to establish contact.
Although this may not have been clarified expressly in the media because the platform was used with the purpose of a consumer education (specific only to WesBank customers), it is not a policy that is marketed to the general public as a Value Added Product (VAP) but has been formulated to mitigate the risk that is apparent whenever the there is a total loss of the Goods where no comprehensive insurance is in place. The policy is therefore contingent and will not be sold in substitution for the customer's contractual obligation. The consultants should advise all customers who may enquire because it is materially distinct from the rest of the policies that are underwritten by Hollard.
We therefore humbly apologise for any miscommunication in this regard.
Regards,
WesBank
Thank you for bringing this matter to our attention.
This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce our shared risk, with Hollard acting as our agent in order to establish contact.
Although this may not have been clarified expressly in the media because the platform was used with the purpose of a consumer education (specific only to WesBank customers), it is not a policy that is marketed to the general public as a Value Added Product (VAP) but has been formulated to mitigate the risk that is apparent whenever the there is a total loss of the Goods where no comprehensive insurance is in place. The policy is therefore contingent and will not be sold in substitution for the customer's contractual obligation. The consultants should advise all customers who may enquire because it is materially distinct from the rest of the policies that are underwritten by Hollard.
We therefore humbly apologise for any miscommunication in this regard.
Regards,
WesBank
WesBank's reply30 Sept 2015, 14:50
Official
Hello zandile sigege,
Thank you for bringing this matter to our attention.
This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce our shared risk, with Hollard acting as our agent in order to establish contact.
Although this may not have been clarified expressly in the media because the platform was used with the purpose of a consumer education (specific only to WesBank customers), it is not a policy that is marketed to the general public as a Value Added Product (VAP) but has been formulated to mitigate the risk that is apparent whenever the there is a total loss of the Goods where no comprehensive insurance is in place. The policy is therefore contingent and will not be sold in substitution for the customer's contractual obligation. The consultants should advise all customers who may enquire because it is materially distinct from the rest of the policies that are underwritten by Hollard.
We therefore humbly apologise for any miscommunication in this regard.
Regards,
WesBank
Thank you for bringing this matter to our attention.
This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce our shared risk, with Hollard acting as our agent in order to establish contact.
Although this may not have been clarified expressly in the media because the platform was used with the purpose of a consumer education (specific only to WesBank customers), it is not a policy that is marketed to the general public as a Value Added Product (VAP) but has been formulated to mitigate the risk that is apparent whenever the there is a total loss of the Goods where no comprehensive insurance is in place. The policy is therefore contingent and will not be sold in substitution for the customer's contractual obligation. The consultants should advise all customers who may enquire because it is materially distinct from the rest of the policies that are underwritten by Hollard.
We therefore humbly apologise for any miscommunication in this regard.
Regards,
WesBank