blocked after being a loyal customer.

I am a loyal customer with Wesbank i paid off my account 3years earlier after the settlement the the consultant told me that there Will be no debit for that Month... Then Month end debit went off, i called requesting for reversal i was told it Will take 10 or more days for my money to be reversed remember i finished paying them.

Recently i app**** for finance i got a response that Wesbank immediately declined and blocked me for reversing the money that fully belonged to me..

Wooooooooow after bring a loyal customer i get blocked because a consultant gave me false information that there Will be no debit order... Be careful guys its their way or the high way.