Beyond Pathetic service
<p>I want to put on record the absolute ordeal I had to go through in dealing with Wesbank. My monthly Wesbank debitorder did not go off at the end of May 2017 iro my car's installment, which is approximately R2,050 pm.<br />I have contacted them and they said it will go off on the morning of 06 June. However it never went off during the morning, so I decided to pay the installment by means of a transfer on the morning of 06 June, namely R2052.</p> <p>Tina (manager) at Wesbank phoned me on 06 June to inform me that they cant stop the manual debit order which they implemented on 06 June (first word I hear about it). This meant that a double payment on my car was inevitable and the debit order only went off later the night of the 06 th of June. She said that she will monitor my account and see that I will be reinburse with one payment and that she will also reinburse me with all banking fees as well as interest that I incurred, if the problem prooved to be on their side, as soon as she had listened to all the previous calls made by me to Wesbank in this matter. However, until now I have not heard a word from her whatsoever!</p> <p>In the meanwhile I have received reminders from Fnb that my cheque account is in arrears and that all payments will not be honoured. This is all due to Wesbank's neglegence and Im now sick and tired of them, especially in the way I was ******ed around in solving this matter!</p> <p>I thought by now the whole situation was already solved as it is now already 2 days since I have paid my account at Wesbank. My Wesbank account also shows a credit balance R2052 since 06 June due to the double payment. However, I only realised just now that nothing has been done as my cheque account shows a debit balance and this is also the reason why a payment I tried to make this afternoon was declined.......which will mean that I will again be charged unneccarily fees......all because of Wesbank's neglegence and unhelpful attitude. Yes I am the 'kiepie' who has to cough up for an elementary thing like a debit order that was never reactivated as requested!</p> <p>So as you will realise a comedy of errors followed, which boils down to me being charged unneccesary interest and banking fees due to Wesbank's pathetic service and unwillingness to help a loyal client who only tries his best to keep a sound financial record!</p> <p>Ive written to RJ Jacobs at Fnb again this afternoon, as he appears to be the only helpful person and he would escalate the matter further. I also tried to get hold of Tina at Wesbank but she was not at her desk and I left a message that she should phone me urgently, but again it was to no avail as it appears that they just dont care! Afterall its not their accounts that are in shambles!</p> <p>I insist that Wesbank reverse this second payment immediately and reinburse my cheque account with all the monies unnecessarily charged iro interest and banking fees!</p> <p> </p>