TM
Trevor M
1 reviews | Active since Sept 2011
08 May 2023, 12:40
Best to avoid online Pre-approval application
My wife and i completed an online pre-approval, i followed up on the process with Wesbank contact centre on her Behalf and was greeted by a very rude female consultant named Tebogo (refused to provide her surname), she came across as bored and uninterested. I will be cancelling my ***8 application and simply do the entire application with the dealer.
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WesBank's replyOfficial
08 May 2023, 13:33Dear Trevor Mohasoa
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 May 2023, 13:33
Official
Dear Trevor Mohasoa
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution