DF
DIANE F

1 reviews | Active since May 2011

08 Oct 2020, 12:37

BE VERY CAREFUL OF WESBANK/THE ENGINE ROOM!!

Wesbank use the services of The Engine Room who call you and offer all sorts of 'additional services' to the Finance Agreement you've just taken out with Wesbank. They rattle on at such a speed with SO much info, it's difficult to follow. I first accepted but then asked for the information to be sent to me so that I could read it at my leisure. By the next morning, a policy had been issued by Wesbank and I received a 'Welcome Letter'. I then asked around about the product and was told it was a complete ******* (they offered R224 a month, I got the exact same cover for R34 a month!) BE VERY CAREFUL!!

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Replies (1)
WesBank
WesBank's reply09 Oct 2020, 10:02
Official
Dear Diane,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution