Balloon refinance declined unfairly, a case of poor customer service

Good day Peter

Am very ****ed off by the level of professionalism of Wesbank. I app**** for a balloon payment refinance beginning of this month and was not approved . The response only came because I had asked for the response after three weeks of the application. Surprisingly I was told I have a negative cash potion hence the reason why I was not approved. I have been paying for this car from 2013 paying R7444 per month and never skipped any instalment. Why should I be told I don't qualify for a balloon finance of R84, 000? The original balloon was actually R113,000 and I even paid R29400 in advance before the lapse of the contract. How can I be told that I will not be able to service a loan of 84,000 when I have been paying the R647,000 for the car since 2013? This level of unprofessionalism is very wrong and stupid. In credit management people need to apply discretion rather than sticking to the rules of the programmed system I can even continue paying the R7444 that I was paying , I have that capacity, who are you Wesbank to tell me that I do not afford ? This is purely a case of bad customer care, how can you decline financing the balloon payment after I have been paying for 6 years? I never skipped an instalment, what makes you think I will not be able to pay a lesser instalment? Wesbank you need to remember that you are in business because of us I am very disappointed with this level of unfair treatment, this is really nonsense Wesbank you need to treat your customers fairly and with respect if ever you are going to be competitive in this business After being declined, I app**** for the balloon refinance using my company and again I was declined the reason being that the car that I want to finance am the owner, what kind of nonsense is that? A company and the owner are two separate legal entities, people should be able to understand law before saying nonsense excuses of not wanting to finance I need answers from the head of credit