CJ
Cleopatra J

1 reviews | Active since Jun 2025

22 Jun 2025, 16:48

Ballon payment issues

I purchased a car in 2019 and i was supposed to finish paying it in July 2025 The ballon payment is starting in August

I called in with the company to get more information i was told my outstanding ballon amount was R93 000 and i have to pay the same instalment money as i have for the past 6 years I agreed at first until things went south

i called back to ask them if i could pay less since i can no longer afford it They refused!!! I cant understand why the ballon amount is almost the price of the car itself This is so unfair

i don’t know how i am to pay this if i cannot afford it worse of all they made the offer for me to pay less at first and they are now refusing

0
Replies (2)
WesBank
WesBank's reply23 Jun 2025, 07:50
Official
Dear Cleopatra J,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution

Best regards,

WesBank
WesBank's reply23 Jun 2025, 07:53
Official
 Dear Cleopatra J,
 
Your reference number is CRSE8637.  Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
   
Regards,
Monuque Coetsee
***

Best regards,