Bad Worse Worst service

Dear wesbank I would like to let you know how bad your service is during this time of covid 19!!!!!! Been trying to get hold of wesbank for about 2 weeks now. Send emails and the same response comes back every time. My vehicle was settled on the 06/07/2020 and there was a credit that needed to be paid back to me because of an instalment that still went off. When i could not get hold of wesbank i sent a email. They told me that te refund was done, and send me the banking detail of an account that i do not know. How is it possible. After a few more emails they said that they paid te refund to the account that the debit order came from. But then i would have received it. But i did not. I cant get hold of them to sort this out. It is like they are avoiding me If this is the service that they are giving in a time where they need the customer just like we need them. I will be doing my future business somewhere else Regard A lost Client that will spread the word