NS
Nicky S
1 reviews | Active since Feb 2017
13 Mar 2025, 16:35
Bad very bad process design and just bad customer service
I accidentally paid money into my car installment account and cannot get a hold of anyone to resolve the matter. Their IVR, which I called through 7 times in total now, continuously drops the call after the prompt requesting my date of monthly payment. maybe via HP I am able to get a response, since Secure Chat doesnt help and there are no other ways to contact them
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WesBank's replyOfficial
14 Mar 2025, 07:41Good day Nicky S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
WesBank's reply14 Mar 2025, 07:41
Official
Good day Nicky S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.