Bad service Wesbank

Dear Hallo Peter team Im very hurt and very disappointed with wesbank service, their call centre is the most horrible actually a nightmare. My mom passed on in 2017 to this date we can not provide my mother's document. Since the car is parked in the garage because of this unprofessional bank. The car is paid of, they requested the following, Lette of Executor, which is me, paid up letter, death certificate, my ID copy and power of attorney. We provided 2018 and recently in February to an extend that my attorney entevened but because they dont care, we receive a constant email requesting those things, which I feel that we are being played or their taking us like ******* as if they are making us a favor, when I see this email I feel like screaming ***, my family don't trust me anymore thinking I have this documents I don't want to share with my brother, I'm tired and fuming. You wait on their call centre for year for them to answer the phone, such service needs to be reported, this is theost biggest bank but they don't care and respect for their customers but when you owe them they run after you as if you committed ******, I'm angry and I will expose them with their unprofessionalism,

Hallo Peter please assist me to get my mother's RC1 because this, useless bank doesn't want to assist, I have paper trail of email going back and forthand it's exhausting 😢