TP
TERSIA P
1 reviews | Active since May 2024
11 Mar 2025, 17:07
Bad Service updates and assistance
I have been sending in a third party letter signed in year 2024 but still when phoning in to ask for settlement letters Wesbank tells me the system has not been updated, THIS AFTER A YEAR.
Still today the 11th March I have phoned today and still no letter updated.
This is very unprofessional as Wesbank is not a small business.
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WesBank's replyOfficial
12 Mar 2025, 07:36 Dear TERSIA DU PLOOY,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Mar 2025, 07:36
Official
Dear TERSIA DU PLOOY,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution