Bad service received and no assistance provided

Good day I am having a nightmare having to deal with wesbank. I had an account with wesbank which was settled 3 months ago and I have also received an email that says the account is closed and refund that was due to me was paid back. However only this month I am getting emails on statements saying I am owing wesbank. I have sent so many emails wi the proof that the account was settled and until today this has not been sorted. After numerous calls and follow up emails I am told Kgoanita Prince is handling my account on collections but I did not get any call from him nor any call from collections department. Yet my account is in areas and affecting my credit score while I have paid this account long ago. Can superiors of wesbank cant me on *** am tired of calling non stop and not getting any assistance. This is so frustrating and unprofessional for a reputable bank like wesbank not to assist their clients swiftly.

Money wasted on calls is just too much now and still today they sending me emails that dont make sense to me and never assist me. Until now this account is jot closed

Case number is *** [#***]

From Bafana Nhlapo