Bad service...let me rephrase... NO service

I app**** for vehicle finance about 3 weeks ago.<br> <br> I had done business before With Wesbank, in which I took part in a Voluntary Assistance Program, which clearly states that NO bad ICT record reflects to your name. I have also always paid my contractual installment since then (about 20 months now).<br> Amanda Brits, which was terrible with her turnover time at that time, advised me telephonically in 2014 that I would have No issues if I approach Wesbank again (misleading information). It took 3 months at that stage for her to help me(I think I can call that BAD CONDUCT)<br> WB immediately came back and told me that I have been declined due to BAD CONDUCT.<br> I queried this multiple times . I have been ignored ever since.<br> I got helped in a heartbeat by ABSA and Capitec.<br> I will prepay my account now with WB just to completely dissociate from them<br> And I am going to report the WB rep to the ombud for misleading information.<br> <br> I hope that in the future WB can pick up the service level toward its customers. <br> I for one will with all might advise people to stay away.<br> <br> I am willing to provide you with the details of my queries and dealings if you want to investigate internally.