Bad Service from Wesbank customer care center

I have been with Wesbank since 1992 (during apartheid) my first car was finance by them at 25% interest rate then whilst my whote colleague got 14% anyway that is not the reason I m writing this review. I got call by Wesbank this morning because i had tried to get a settlement figure for my car after i realized that I overpaid.

The lady asked for my details and told me the account is closed. So i asked her about the settlement figure so decided to transfer me to customer care (should be torture instead) and after holding for frw minutes a lady answered, and I told her my request, she verified my account and asked which car. I responded and told her its an account for a car i bought in 2015, she then asked if it is in a company name on which i said no. She asked if i settled it in 2015, at this stage i asked her name and she said she is Tebogo (ho) (not sure about the spelling). I told her that it is impossible that i can settle a car that was financed in 2015. My request was simple for settlement figure and car documents since it is paid up.

The incompetence displayed was shocking wonder why i have been mistreated by Wesbank they do not care about loyalty and business i have brought to them since 1992. In fact in 2019 i had to move my business to Standard Bank for my latest car valued at R****.

I feel Wesbank is complacent and has lost the sense of customer to a point that i spent 30 minutes before getting assisted including having to explain myself three times. The last person i spoke to was Hadima and i had to explain the same and it turns out i had overpaid my account.

This was the worst experience including disrespect to me as a customer, i suppose since I have paid up they do not want my business anymore.

I am still shocked!!