Bad service from Wesbank

My car was settled by my insurance company on 16/07/2020. Today is the 27th of July and my account with Wesbank is still not closed. After numerous calls, all that I get told, by the call center agent, is that the payment from the insurer doesn't reflect and that I have to email the proof of payment to *** and they will allocate the payment to my account. I mean... Really??!!! Are we living in the 80's where a bank does a manual payment allocation????!!!!! I have done this and still no reply from Wesbank. In 4 days, there is going to be a debit order on my bank account again. How long will itbthen take me to get my money back?? This is really not acceptable. Can someone please call me so that this can be resolved.