Bad service from Elliot

I got an sms and calls the whole weekend that my account is in arears, when I asked how Is that possible as I have never missed a payment I get no answers. I keep being told that I will be transferred to someone else. The other person told me to hold and after while dropped the line. I was speaking to Elliot Mohale and did not get help as well. he did a horrible job as I ask questions but no answers, he is not clear with his explanations and doesn't bother himself to contact me in order to explain why my account is in arrears.