Bad service from a collections consultant

Good morning my name is Zanele Masango, I called in today at 10:15:54am date 2018/10/26 I called Wesbank Randburg number ********** 272, and went through to the collections department and spoke to a lady by the name of Lavrn Soloman, I asked her questions regarding my account I needed to know why I was debted an extra amount of interest of R104.35 and on top of that I still need to pay R511.00 so I just needed her to explain what the R104.35 amount was and instead of her breaking down to me reasons, she was rude she told me that I should read my contract with Wesbank and find out myself, why would a consultant say that because she was suppose to be able to give me an answer as my account was open on her system she then also said she does not know and she cannot answer my questions I also needed her to give me an account number to make payment for the outstanding R511.00 and to get a reference she couldn’t even give me that answer after her being rude I told her she’s rude and that I am the client I want to be transferred as she cannot assist me or answer my questions she then advised me to hang up the call and phone again to speak to someone else.

That was so rude for a collections consultant to say that to a customer not only did she do that but she hang up the call so I basically wasted my time and airtime speaking to that woman, I am extremely upset please Wesbank train you collections department people most especially Lavrn Soloman on customer service as she does not understand it, I need her to be dealt with please consultants should not be disrespectful to customers especially those that pay for your services!!!

Please can you see this complaint as that woman was just rude and she wasted my time!