LD
Lumka D
1 reviews | Active since Feb 2023
01 Feb 2023, 10:03
Bad service for eNatis Request
I have requested a duplicate eNatis document from Wesbank. It took 7days for WesBank to attend to the request although I followed they instructions and made payment and sent them the proof of payment . I’ve been told the request has been escalated but still nothing. I’m losing out on a car deal because of they bad customer service! Only thing I’m told is that it is in progress! No tracking number nothing. This is BAD SERVICE.
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WesBank's replyOfficial
01 Feb 2023, 10:32Dear Lumka Dunga
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply01 Feb 2023, 10:32
Official
Dear Lumka Dunga
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution