pM
percia M
1 reviews | Active since Aug 2013
08 Jul 2025, 13:33
Bad service for a new client
Yesterday I called Wesbank request for a Natis doc and got assisted to my satisfaction. When the lady asked if there is anything she could assist me with, I remembered that I need shortfall cover to which she gave the an amount of R101. I asked the lady to add the shortfall to which she agreed. I subsequently got a call from a company on behalf of Wesbank stating that they calling to help with a shortfall. I got a bit confused as they gave me a premium of R400+. How did the premium go from a R100 to R400.
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WesBank's replyOfficial
08 Jul 2025, 13:51Dear Percia
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank's reply08 Jul 2025, 13:51
Official
Dear Percia
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,