LE
Lance E
1 reviews | Active since May 2021
20 Aug 2024, 13:54
BAD SERVICE
We called Wesbank to change banking details and ask for an account details to pay in money. We could not answer all the security questions one being what date is the dr order. Based on the agent not happy, we were told to mail Wesbank. We mailed them with letterheads and ID's and request for change and where to pay in further money.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
20 Aug 2024, 14:01Dear Lance E,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Aug 2024, 14:01
Official
Dear Lance E,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
LE
Lance E's updateReviewer Update
20 Aug 2024, 14:11Dear Ma'am, I hate doing this but when you are wanting to pay R40K into the account (NO ARREARS) and whilst I understand he did not have all the answers to the security questions, why no response on mail with the instruction. Not what I expect from Wesbank. thank you for reaching out
LE
Lance E's update20 Aug 2024, 14:11
Reviewer Update
Dear Ma'am, I hate doing this but when you are wanting to pay R40K into the account (NO ARREARS) and whilst I understand he did not have all the answers to the security questions, why no response on mail with the instruction. Not what I expect from Wesbank. thank you for reaching out