Bad Service

Dear WesBank Team,

I am extremely concerned and frustrated with the level of service I have experienced today. I have been transferred multiple times without receiving proper assistance, which has been very stressful.

This matter is urgent. If the funds are not reversed back into my account as soon as possible, it may have serious consequences for me, including the potential loss of my home.

I would appreciate it if a senior consultant or someone with the authority to resolve this matter could please contact me and assist urgently. I would also prefer not to be assisted by Hilda and Marangula from Collections, as our previous interactions have not been productive. I have also attempted to reach Shane but have not been able to get through.

Please treat this matter with urgency and advise on the steps being taken to resolve it.

Kind regards, Nomfundo