SH
Sydney H
1 reviews | Active since Apr 2021
28 Apr 2021, 11:57
BAD SERVICE
I have settled my Wesbank account on the 25th of March. At the end of March the debit order went off my account. I've been struggling a month now to get a refund. Guess what Wesbank just took another payment off end of April. Cant get hold of no one. Send email to service@wesbank and you get a automated reply wait 5-7 days and you get a email with we will refund you. Nothing just happens. BAD SERVICE.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
28 Apr 2021, 12:12Dear Sydney H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply28 Apr 2021, 12:12
Official
Dear Sydney H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
SH
Sydney H's updateReviewer Update
02 May 2021, 18:23Wesbank contacted me and rectified the problem instantly. I was very upset with the situation BUT am very pleased with the way Wesbank handled the issue. Thank you Elize Fourie for you prompt assistance!
SH
Sydney H's update02 May 2021, 18:23
Reviewer Update
Wesbank contacted me and rectified the problem instantly. I was very upset with the situation BUT am very pleased with the way Wesbank handled the issue. Thank you Elize Fourie for you prompt assistance!
WesBank's replyOfficial
03 May 2021, 11:21Dear Sydney,
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
WesBank Service Resolution
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
WesBank Service Resolution
WesBank's reply03 May 2021, 11:21
Official
Dear Sydney,
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
WesBank Service Resolution
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
WesBank Service Resolution