AB
Anna B

1 reviews | Active since Oct 2019

29 Sept 2021, 08:35

BAD SERVICE

Good day. I am so glad that some other people also experience the same problems. the people just put you on hold not interested to assist or resolve. they get a salary so why be bothered to have the knowledge of accounting and reconciliations and statements and entries generated by a SYSTEM should concern you. We all end up on ITC with bad listings while the people working there are so ***********. It is to get sick and it is an understatement. My company and the clients that i assist can pull our hair out and nothing will help. you get a email to say they will attend to the matter and end off it. Like the previous complain buying a new car and you have to qualifying scoring to do that seems to be an achievement and honor and happy. Afterwards they make it a disgrace. It was not us that announced the pandemic it was our honorable president of the ANC mr Cyril Rhamaphosa. The ministers were gonna get less income to save this country and help with a 3rd off their salaries. He has not yet maed an end to the pandemic and Wesbank are out to reprocess vehicles as they are going to sell it off to the Chinese and get the economy back. they stole us blind and now Wesbank is the worst to spend money on legal fees and driving a person up the wall with the threats ect. Yet all is working remoteely and Chris de Kock the CEO is in hiding as he nor his PA Jenny van deventer does not answer a call nor email. BUT THEY HAVE A SECURE INCOME. they could not care whether they loose business or not and list people on ITC or not. THE SYSTEM is programmed and sure they are well paid and on time. Meanwhile that nice new building is empty and you can send emails to the whole off the staff on the payroll. Nobody attends to an email nor worry. they are on a payroll but not on their chairs nor prepared to assist. this is a disgrace.

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Replies (2)
WesBank
WesBank's reply29 Sept 2021, 13:16
Official
 Dear Anna,We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution 
AB
Anna B's update29 Sept 2021, 14:22
Reviewer Update
that does not help at all as this is gonna take so long cause surely their is also a back-lock and they are just getting a salary as well with money they drain from us.