SV
Siyabonga V
1 reviews | Active since Mar 2013
16 Mar 2022, 21:06
Bad service - changing debit ordee
It has been over a month now since trying to change my debit order date with Wesbank. When I call their call center I wait for hours, then I tried their App, I get an error that my email is not recognized. I even tried to.email their customer care but today no response after 2 email. I won't have money on the 20th as I now get paid on the 25th.
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WesBank's replyOfficial
17 Mar 2022, 08:00Dear Siyabonga Vumijojo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Mar 2022, 08:00
Official
Dear Siyabonga Vumijojo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution