MM
MICHéLE MOSES
1 reviews | Active since May 2012
04 Oct 2021, 16:26
Bad service
My Wesbank online shows the account in credit however Colserve states an amount outstanding. I have emailed the concerned person on 28 September and 30 September however no reply to date. I called their office on 04 October 2021 but the call is dropped. The problem is that I will not receive my vehicle documents from them if this matter is not resolved.
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WesBank's replyOfficial
05 Oct 2021, 08:06Dear Michéle M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Oct 2021, 08:06
Official
Dear Michéle M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution