TP
Tania P
1 reviews | Active since Feb 2020
14 Dec 2020, 12:06
Bad Service
On 20 November 2020 I emailed Wesbank as I needed my account number to link it to my PayPal account. On 25 November 2020 I received an email saying that they were unable to assist me & that they needed my ID number in order to assist me. I responded on the same day providing them with my ID number, but as of today 14 December 2020 I have not received the relevant account number I requested.
This is absolutely pathetic as I am sure it will surely not take almost 3 weeks to punch in my ID number & retrieve my account number?
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WesBank's replyOfficial
14 Dec 2020, 12:22Dear Tania
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply14 Dec 2020, 12:22
Official
Dear Tania
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution