Bad Service!!!!!!!

I would like to share the appalling service I received from wesbank, you never answer calls or the hold is too long or there is too many calls on the queue. So a payment was made to settle the car that was financed however your team is taking forever to generate a paid-up letter instead your system is generating new invoices, for a car I no longer have because it was traded-in. Please sort this out asap since reaching you is impossible.