LS
Leo S

1 reviews | Active since Jul 2011

29 Oct 2019, 08:15

Bad Service at Wesbank Private Car Sales Finance

App**** for private vehicle finance online which was approved. I was aware that it still needed assessment but 5 days later I have still not heard anything so I started complaining ... Eventually I received email from an Adam Bechor that he was allocated my “marketer”. I called in repeatedly to get some feedback from him to no avail and eventually asked my banker to intervene. The same day Adam Becher rejects my application. Again no feedback or call. I asked if my rental income was considered but nothing from Adam. Again back to banker and eventually while banker act as a sort of middle man, I am advised that Adam wants the rental contracts which I then send. Later that day Adam maintains that my application must be rejected and rental income not considered because according to him you are not allowed to use a rental agent which to me is unbelievable!

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Replies (1)
WesBank
WesBank's reply29 Oct 2019, 10:32
Official
Dear Leo, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution