Bad service at Wesbank

Hi there,

It has been 3 months since my car was settled with Wesbank. After submitting proof of payment to the bank, I notified the bank that a payment in excess of R500 was processed in error which needs to be paid back to me.

Afterward, I was surprised to received NaTis documents of someone else for a Quantum vehicle which is not even mine. Since I have calling, emailing Wesbank to solve this issue but Wesbank seems to not be caring. So I have been ignored by Wesbank for 3 months now and all the time you speak to an agent on the phone, they keep on giving different versions. At some point, the wesbank services email account was no longer receiving emails.

My asks are: 1. Please collect NaTis documents of Mr Dlamini which has been delivered to me in error. 2. Delivery the correct NaTis documents to me 3. Assist with the refund 4. Close my Wesbank profile account from the bank system as it is now attracting interests.

Thank you