BAD SERVICE AND POOR COMUNICATION!!!!!

Very bad service! I'm constantly receiving emails and sms’s, NEVER received any calls, saying that I need to confirm my insurance, which i did on the 30th of March 2022. BUT the emails keep coming and now i'm receiving an SMS and an email that insurance will be loaded onto my account with the new amount that I need to pay AFTER I’ve send all the details. My calls are not answered and Wesbank never tried to call me themselves. “Tried to get hold of me numerous times”. How?? JUST by email and sms? Just send me threats and after I’ve done what you asked STILL loading the extra premium. I don't have problems paying or have any arrears of my account but they just do as they like and add insurances on to the account and that's not ACCEPTABLE!!!!!