Bad Service and Communication

Good day to whom it may Concern.

It is with great sadness that I have tried on so many occasions now to get through to the call centre of Wesband to make payment arrangements. Last month an agent assisted me with my account when I specifically instructed him to change my bank details over the phone yet they still go and deduct money from my previous account.. Everything was done telephonically and cant understand why they still deducted my standard bank account.. With this whole National Lockdown disaster it's been tough to move around. I've been meaning to make arrangements where payments is Concern but just not getting through. I am highly disappointed in Wesbank seriously. Can someone please give me a call.. I've send an email to that *** 5 days ago but go no reponse.