Bad service amd breach of agreement, lack of transparency, betrayal

I agreed with natania of Specialiazed debt collection department, on the 15th of october 2017 around 14:00 when she called me that i was going to pay R7000 to recover my arears of R46000 on my TFS account, hardly 2weeks my account was handed over to a department called bad debt. Where by the speak of my principal debt as an overdue amount. Just after i consulted Iemas and they agreed to settle my arreas upto R80000 from any company that i owe, i found my self in a very frustrating situation, where by the R46000 of arrears i was told no longer exist. In the process i can not be rescued by iemas which was also promising to settle my accounts that are in arre****s up to an amount of R80000 and finance me another car. I am very very sad for this putrid behaviour and actions by wesbank specialised collection department to hand over my account within a blinking of an eye and they tell me they wrote my debt because my car was written off due to lack of insurence. I am aurprised because this car was written off last year and now iam reminded as if it happened yeaterday. On top of the hand over to Bas debt department there were charges involved. Why was i never got to be advised that in the proceas of arranging the R7000 your account will aswell be handed over to bad debt and the over due will be your principal debt. I am pleading with you to reverse the situation back to the situation it was prior the 24th of october 2017 because i really want to continue paying the R3900 instalment after iemas settled the R46000 arrears.