LN
Lebo N
1 reviews | Active since Feb 2021
05 May 2023, 18:48
Bad service
Wes am offered me a personal loan. The cash was supposed to be in my accounts yesterday 4 May but till date nothing. Now i’m wondering if this is a ****. I’m actually worried. I got good service from Nicky Hill who managed to even get me lower interest rates and she told me someone was going to call me to authorize the payment. A woman by the name of Lilah something? called and i told her i was in the ladies room and couldn’t talk. She didn’t sound pleased. All in all i’m worried. I don’t want to be ****med 😳 Today i called to enquirer and i was told she’s on another line and will call me later and i’m still waiting
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Replies (2)LN
Lebo N's updateReviewer Update
06 May 2023, 12:56Today i called the customer center, the agents seem tired or bored that I called and i couldn’t even hear what she was saying then she hung up on me in the middle of the call. The second one i also couldn’t hear but eventually she told me i need to submit proof of residence. I was told that my loan has been approved because i sent all required documentation. I don’t want this loan anymore. I need someone to call me back so that i cancel the application. Can’t deal with this ****ty service. Im fed up. Wesbank agents are the worst i’ve ever dealt with. After trying for the 3rd time to call there was no response at all. I give up, I’m sure i’ll get another professional company to give me the loan.
LN
Lebo N's update06 May 2023, 12:56
Reviewer Update
Today i called the customer center, the agents seem tired or bored that I called and i couldn’t even hear what she was saying then she hung up on me in the middle of the call. The second one i also couldn’t hear but eventually she told me i need to submit proof of residence. I was told that my loan has been approved because i sent all required documentation. I don’t want this loan anymore. I need someone to call me back so that i cancel the application. Can’t deal with this ****ty service. Im fed up. Wesbank agents are the worst i’ve ever dealt with. After trying for the 3rd time to call there was no response at all. I give up, I’m sure i’ll get another professional company to give me the loan.
WesBank's replyOfficial
08 May 2023, 07:35Dear Lebo Nzimande,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 May 2023, 07:35
Official
Dear Lebo Nzimande,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution