Bad service

regarding the manner in which WesBank is handling my vehicle finance ***.

I am extremely disappointed by the conduct of your representatives, who sent an agent to my home with the intention of taking my vehicle without any prior written notification or *** informing me of this action.

I had already requested an opportunity to sell the vehicle and settle the outstanding balance. My intention is to resolve this matter responsibly and fulfil my financial obligations. However, instead of receiving proper communication and assistance, I have been met with what I consider to be aggressive and intimidating conduct.

I find this treatment unacceptable. I believe that all recovery action should be handled professionally, transparently, and in accordance with the applicable laws and legal procedures in South Africa.

I therefore request a written explanation of the legal basis for sending an agent to my home, copies of any notices or legal documents relating to the repossession attempt, and an urgent response to my request to sell the vehicle and settle the outstanding balance.

I also request that this matter be escalated to a senior complaints manager for investigation and that all further communication regarding my *** be conducted professionally and in writing.

Please provide me with a formal complaint *** and confirm receipt of this complaint.

I am willing to engage with WesBank to reach a reasonable resolution, but I expect my rights to be respected and the correct procedures to be followed.

I look forward to your urgent written