KS
Kyle S
1 reviews | Active since Jul 2018
11 Mar 2021, 10:56
Bad service
Wesbank requested documentation from me, I supp**** the documents the following day via email, I didn't receive any acknowledgement of receipt (no email bounce notification either), then 9 days later I get a notification that they have tried to contact me unsuccessfully (which they didn't) and that they have still not received the documentation. I have since spent 45 minutes on hold waiting for someone to answer, no indication of how long I am expected to wait of how if they have high call volumes. What terrible service, people can't spend this much time waiting for such bad service delivery
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Replies (2)
WesBank's replyOfficial
11 Mar 2021, 11:17Dear Kyle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply11 Mar 2021, 11:17
Official
Dear Kyle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
KS
Kyle S's updateReviewer Update
12 Mar 2021, 14:23I have tried contacting you 3 times over the last 2 days each time the number just rings after informing me that all calls are recorded for quality purposes. Is this just a general theme that Wesbank is unwilling to engage with their customers?
KS
Kyle S's update12 Mar 2021, 14:23
Reviewer Update
I have tried contacting you 3 times over the last 2 days each time the number just rings after informing me that all calls are recorded for quality purposes. Is this just a general theme that Wesbank is unwilling to engage with their customers?