Bad Service

Good day Please can you assist me here , on the 09/09/2019 I paid R40 000 to Wesbank but I noticed late that I used the reference as an account number , so I quickly went to capitec to report this incident they told me they will try to Reverse the money, so after 24 hours I called Wesbank they confirmed to have received the money .but now when I try to ask for my vehicles documents they say capitec has reversed the money and capitec is saying Wesbank refused to authorized the reversal , Now am clueless I don’t now want to do .my Wesbank ref is ***