Bad service

I settled my car with wesbank in 2016 and was emailed a Natis copy. When I wanted to change ownership (Feb 2022), the traffic department says my car is still registered under the bank. I contacted the bank and I was told I needed to pay R350 and the registration documents will be sent in 10-14 days. Now 8 days later after payment I’m received an email acknowledging receipt of proof of payment, and that the process will take 10-14 days. Over and above being inconvenienced by some one not doing their job when I settled the car, now I have to wait even longer to get the registration document. I’m beyond disappointed by the wesbank service. I’d appreciate your assistance in this matter

The rating should start at zero because some companies don’t even deserve a 1 star