BAD Service

was on debt review and requested a settlement amount from Wesbank. received it and paid the amount. I then received a paid up letter was informed my account has been closed. after this process my debt review paid the account in Error. I then logged into my online profile and noticed that the amount paid by my debt review company has been reserved. I also observed that upon my account being closed I was already sitting on a Minus. I called wesbank On Tuesday 01/09/2020 to enquire about this and that I receive a refund. I was told the matter was escalated to a supervisor but was not given a reference number. on Thursday 03/09/2020 I called in once more spoke to consultant (linda Mondi) who also said a supervisor(Chad Williams) will call me back before 16:30 same day. it is now Monday 07/09/2020 I have had no Feedback. I have already spent more than 60min of My airtime calling wesbank just to get clarity on how they close an account that has Minus Amount and why can their consultant not view the history on a closed account.