OL
Ofentse L
1 reviews | Active since Nov 2023
08 Nov 2023, 19:45
Bad service!
Very disappointing from wesbank. Customer service and systems in place take FOREVER to get process going after a pre-approval! I gave them a call after not hearing from them. The call centre also gives bad service!
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Replies (2)
WesBank's replyOfficial
09 Nov 2023, 07:58Dear Ofentse L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply09 Nov 2023, 07:58
Official
Dear Ofentse L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
OL
Ofentse L's updateReviewer Update
10 Nov 2023, 13:28I guess we have to log another complaint to move forward to the next step? I swear after this I don’t think I will consider/recommend wesbank for anything!
OL
Ofentse L's update10 Nov 2023, 13:28
Reviewer Update
I guess we have to log another complaint to move forward to the next step? I swear after this I don’t think I will consider/recommend wesbank for anything!