Bad service

Spoke to Tholwana Mohlala this morning, I'm so disgusted with the treatment I received from her, the attitude was so unnecessary and she placed me on hold in the beginning of the call and wasn't even apologetic for it. Secondly the tone of her voice was so out, she didn't sound like she wanted to assist me at all. I have spoken to other agents before who were more than happy to assist. We are all going through the most with this pandemic the least yol can do is try assist us with a smile. I called at 8.20am please listen to the call!!! FYI I will be moving my finance TO MFC thank you.