VV
Vnj V
1 reviews | Active since Jan 2019
22 Jan 2019, 09:05
Bad service
My Car has been cloned and car is still under finance with wesbank .since 2 months I am driving with out licence disk. Wesbank service is terrible. No one will give you proper feedback . I am sending so many emails calls no response.They don't know the process. call call center they will answer like I can't help no one is answering from the finance department and wesbank is big. This i believe to be an unfair way to handle any customer.They will allocate one person to your account/Query and when that person is not in office there is not another person to take over his duties.
Helpful (0)
Replies (6)0
Replies (6)
WesBank's replyOfficial
22 Jan 2019, 09:29Dear Vnj Vnj,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89382.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89382.
Regards,
Tina Du Toit
WesBank Service Resolution
WesBank's reply22 Jan 2019, 09:29
Official
Dear Vnj Vnj,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89382.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89382.
Regards,
Tina Du Toit
WesBank Service Resolution
VV
Vnj V's updateReviewer Update
22 Jan 2019, 09:58Thank you Tina for you call . Much Appreciated.
VV
Vnj V's update22 Jan 2019, 09:58
Reviewer Update
Thank you Tina for you call . Much Appreciated.
VV
Vnj V's updateReviewer Update
14 Mar 2019, 19:07Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.
VV
Vnj V's update14 Mar 2019, 19:07
Reviewer Update
Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.
VV
Vnj V's updateReviewer Update
14 Mar 2019, 19:07Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.
VV
Vnj V's update14 Mar 2019, 19:07
Reviewer Update
Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.
VV
Vnj V's updateReviewer Update
14 Mar 2019, 19:07Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.
VV
Vnj V's update14 Mar 2019, 19:07
Reviewer Update
Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.
VV
Vnj V's updateReviewer Update
14 Mar 2019, 19:07Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.
VV
Vnj V's update14 Mar 2019, 19:07
Reviewer Update
Good day Tina
Can you please provide feedback. No response for my emails and calls. I would like to know the status of my car and process. How many days must I wait .it is not acceptable as I the car is inoperable since December 2018 I am waiting. Thabiso Maapola his phone is continuously busy morning afternoon or evening. I need answers regarding the car clearance, compensation for alternative transport arrangements and costs covered for bringing car from Capetown.