Bad service.
My vehicle loan contract expired in October and there is a balloon payment of which I opted to refinance. I have since sent and resent requested documents and up to this day have not received any feedback from Wesbank. When I follow up with the lady responsible for my account the response I get is that she also has not received feedback from the refinance department and all this delay while I am being charged for arrears interest.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
10 Dec 2018, 10:27Dear Virginia,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85F89.
Regards,
Anastacia Naidoo
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85F89.
Regards,
Anastacia Naidoo
WesBank Service Resolution
WesBank's reply10 Dec 2018, 10:27
Official
Dear Virginia,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85F89.
Regards,
Anastacia Naidoo
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85F89.
Regards,
Anastacia Naidoo
WesBank Service Resolution