1 reviews | Active since Sept 2016

21 Dec 2016, 10:29

Bad Service

<p>FNB use to be so quick in service but lately they take forever to respond to email queries. I app**** to transfer my ABSA vehicle finance to FNB. They were very quick to respond at first. But now I have submitted my application, all required documents are handed in. FNB told me someone will contact me within 48 hours. This is a month ago. No one called. I have sent emails to try and get a status update on my application, no one reply. Now one month later it is still not transferred. Could someone please contact me to give me a status update on my application? **********

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Replies (1)
WesBank
WesBank's reply23 Dec 2016, 12:43
Official

Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant finance team, and they are attending to the matter further in terms of your finance application.

We will remain in contact with you until finalization.

Kind regards
WesBank